Cancellations and refunds

This English version is provided for convenience. In case of any discrepancy, the Spanish version prevails.

1 · Who charges you

There are three types of payment in the app, and in each one a different party decides:

• Services of LOALVIC SPORTS, S.L. (TNGS Academy and others): they are contracted and paid for on loalvicsports.es. We charge you (section 2).
• Your club's fees paid within the app: the club charges you and the money goes to its account. We only provide the tool (section 3).
• Clubs and coaches who subscribe to the app: governed by their contract (section 4).

2 · Services of LOALVIC SPORTS, S.L.

Each service has its own terms of contract (price, method of payment, notice period for cancellation and special cases), which are available on loalvicsports.es when you sign up and which you also receive with the confirmation email. What those terms state is what applies, together with the rights the law grants you as a consumer, which can never be reduced.

Cancelling

Write to info@loalvicsports.es with the player's name and the service, or request it through the same channel you used to sign up. The cancellation takes effect with the notice period stated in the terms of the service and, from that moment, no further fees are charged. We will confirm the cancellation to you in writing.

Right of withdrawal (14 days)

If you contract at a distance (online or by telephone) or off our premises, you have 14 calendar days from the date of the contract to withdraw without giving any reason, except in the cases excluded by law, which are set out in the terms of each service. To do so, write to us at info@loalvicsports.es before the period expires. You can use this text:

To LOALVIC SPORTS, S.L., Calle Marqués de Zenete 17, piso 4, puerta 8 · 46007 Valencia (España), info@loalvicsports.es: I hereby give notice that I withdraw from my contract for the provision of the following service: [service], ordered on [date], in the name of [full name], residing at [address]. Date and signature (only if this form is notified on paper).

We will refund what you have paid within a maximum of 14 calendar days from the date you inform us, using the same means of payment and at no cost to you. If you expressly requested, in writing, that the service begin before the end of the withdrawal period, you will pay only for the part already provided up to the day you inform us that you are withdrawing. If the service has already been fully provided with your express consent, you can no longer withdraw.

Charges made in error

If we have charged you twice or an amount that is not due, write to us and we will refund it in full as soon as we have verified it.

3 · Your club's fees paid in the app

The seller is your club: it decides the fees, deadlines, cancellations and refunds. For any question or refund, speak to the club (usually its treasurer). The amount goes to the club's account; we only charge the club a small commission for using the tool, and refunds are decided and made by the club. If the club does not reply to you, write to us at info@loalvicsports.es and we will pass it on to them.

• Card and direct debit payments are processed by Stripe. The app does not store your card or account details.
• If you pay by direct debit (SEPA), your bank allows you to request a refund of an authorised payment within 8 weeks of the debit, and up to 13 months if you did not authorise the debit.

4 · Clubs and coaches who subscribe to the app

This is governed by what was signed in their contract or by the terms accepted at the time of purchase: price, minimum term, how to cancel and what happens to the data when it ends. If the club or coach contracts as a business or professional, they have no right of withdrawal, unless the contract states otherwise. If it is a non-profit organisation (like most clubs) or a person not acting in the course of their professional activity, it also has the rights that the law grants to consumers, including the 14-calendar-day right of withdrawal. To cancel or for any questions: info@loalvicsports.es.

5 · Complaints

If something has not gone well, write to us at info@loalvicsports.es or call +34 685 89 88 12: we will reply as soon as possible and always within a maximum of one month.

If you are a consumer, official complaint forms (hojas de reclamaciones) are available to you: ask for one at any in-person session or write to us and we will provide one. You can also contact the consumer affairs services of your autonomous community or, in the Comunitat Valenciana (Valencian Community), submit your complaint through the electronic office (sede electrónica) of the Generalitat (Valencian regional government).

LOALVIC SPORTS, S.L. is not a member of the Sistema Arbitral de Consumo (Consumer Arbitration System) or of any other alternative dispute resolution entity (Ley 7/2017). If we do not reach an agreement, you can turn to the consumer affairs services or to the courts.

More information in the terms of use and the legal notice.